This process note is the property of HBE Capital Investments LLP (herein referred to as HBE Capital). The document is to be used for internal purposes only. Any unauthorized, copying, disclosure, use, or distribution of the material is strictly forbidden.
Providing excellent service on a regular and consistent basis is very important for the organization’s sustained growth. HBE Capital believes that quick and effective handling of complaints as well as prompt corrective & preventive actions and processes are essential for providing our services. This policy document is to enable put in place an effective and suitable mechanism for receiving and addressing complaints from the clients with specific emphasis on resolving such complaints fairly and expeditiously.
The objective of this policy document is to ensure that:
Complaint or grievance means an expression of dissatisfaction made by the Client related to the services of HBE Capital. This, however, needs to be differentiated from matters like general feedback, and inquiry.
Client/ Customer: shall mean client/ customer of HBE Capital Investments LLP and shall include individual, entity, body corporate, or such other person who is using services provided by HBE Capital.
Redressal: can be defined as a process or action resulting in giving a solution to the problem faced by a client.
The clients can follow the below steps for registering the complaints:
Clients can contact the Compliance Officer for redressal of issues at [email protected] and phone 022-35719092
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